Eastern & Oriental Hotel Penang

Intercontinental Singapore

The Grande dame of Georgetown in Penang

Legendary hospitality and colonial charm of the Eastern & Oriental Hotel, a timeless landmark in the heart of Penang’s UNESCO World Heritage site.

Eastern and Oriental Penang

First Impressions

A little Historical Context

As one of the most impressive heritage luxury hotels in Penang, the Eastern & Oriental, popularly known as the ‘E&O’, is an all-suite luxury hotel and the only one with a seafront in the George Town UNESCO World Heritage Site.

Widely revered as the grande dame of heritage hotels, the E&O was established in 1885 by the famed Sarkies Brothers whose architectural landmarks include the Raffles Hotel in Singapore and The Strand in Rangoon.

The Heritage Wing is the original site and historical heart of the hotel, characterised by its Moorish minarets and a soaring echo-dome lobby that provide the backdrop for khaki-clad doormen and pith-helmeted bellmen to welcome guests to its 100 elegant suites.

The Victory Annexe is an extended wing that opened in 2013, marking a significant milestone in the E&O’s history. Named after the original Victory Annexe, a magnificent 40-room addition unveiled by Arshak Sarkies in 1923, the new Victory Annexe features 118 Studio Suites and 14 Corner Suites.

Arrival Experience

Stepping into the Eastern & Oriental Hotel really does feel like travelling back in time to Penang’s colonial golden era. The check-in process is steeped in elegance, with staff offering a gracious welcome that embodies the hotel’s century-old tradition of hospitality. As I approached the iconic white façade overlooking the Andaman Sea, I was immediately struck by the grandeur that has attracted global travellers for generations. Proud doormen were on-hand to welcome and take instant care of luggage.

Lobby and Decor

The lobby is a magnificent testament to colonial architectural splendour. High ceilings, marble floors, and meticulously preserved heritage features create an atmosphere of refined sophistication. Vintage photographs and antique furnishings tell stories of the hotel’s illustrious past, with famous guests like Rudyard Kipling and Somerset Maugham seemingly still lingering in the air. The space seamlessly blends historic charm with modern comfort, offering a glimpse into Penang’s rich multicultural history.

Accommodations

For travellers comparing the best hotel suites in Penang, the E&O is often the benchmark. There have been upgrades to this historic building over the years and both wings offer sumptuous suites with slightly differing styles and outlooks.

Room Type:

My Corner Studio Suite in the Victory Annexe was a spacious 55sqm sanctuary that paid homage to the hotel’s storied past. Overlooking the Andaman Sea and George Town’s historic skyline, the room was a perfect blend of vintage elegance and contemporary amenities. The room came equipped with:

  • King-sized bed with premium linens

  • Flat-screen TV with satellite channels

  • Mini-bar and tea & coffee making facilities

  • Writing desk with sea view

  • Private balcony with breathtaking panoramic sea views and overlooking one of the hotel pools

  • Safe for valuables, Fluffy Robes, Umbrella, Sarong and Emergency torch

  • Twin vanity areas with guest amenities

  • Luxury marble-tiled bathroom with standalone claw-foot bathtub and an exquisite rain shower

Comfort Level

The King bed was super comfortable and ensured a restful night’s sleep, with premium linens that spoke of the hotel’s commitment to luxury. Despite being in the heart of George Town, the room’s soundproofing effectively minimised all street noise, creating a serene urban retreat.

Other Room Types Available

There are multiple suites available, each offering even more luxury and comfort. All room types maintain the hotel’s signature blend of historic charm and modern elegance.

Eastern and Oriental
Eastern and Oriental
Eastern and Oriental
Eastern and Oriental

Hotel Facilities and Services

Amenities

The E&O Hotel offers a comprehensive range of facilities:

  • 24/7 reception desk

  • Complimentary Wi-Fi throughout the property

  • Two Swimming pools ( 1 in each wing) overlooking the sea

  • Fitness centre

  • PanPuri Organic Spa

  • Business centre

  • Daily housekeeping

The hotel’s amenities perfectly balance historic charm with contemporary convenience.

Customer Service

The staff at the E&O Hotel exemplify Malaysian hospitality. From the concierge to housekeeping, every interaction was marked by professionalism, warmth, and a genuine desire to make guests feel special. Their knowledge of Penang’s history and culture added an extra layer of richness to the stay.

Accessibility

While the heritage building presents some architectural challenges, the hotel has made significant efforts to accommodate guests with mobility needs. Ground floor areas and many facilities are wheelchair accessible, though it’s recommended to contact the hotel directly to discuss specific requirements.

Eastern and Oriental

Dining & Drinks

The E&O Hotel has become just as well known for its luxury dining and high tea in Penang. Offering multiple in-house dining experiences:

  • Sarkies Restaurant: All-day dining with international and local cuisine

  • Java Tree: Semi-formal dining with classic food dishes

  • Farquhars Bar: Vintage cocktail lounge

  • Palm Court: Afternoon tea venue with colonial ambiance

  • Planters Lounge: Sophisticated dining with sea-views

While the hotel offers multiple dining options, the surrounding area of George Town is a culinary paradise. Nearby dining highlights include:

Overall Dining Experience

The dining concept celebrates both the hotel’s colonial legacy and Penang’s rich culinary heritage, offering guests a good selection of the region’s flavours and proved to be an enjoyable experience.

Eastern and Oriental
Eastern and Oriental
Eastern and Oriental

Location and Things to Do

Proximity to Attractions:

The E&O Hotel is perfectly situated for exploring Penang:

  • Penang Museum: 5-minute walk

  • Khoo Kongsi: 10-minute walk

  • Clan Jetties: 10-minute walk

  • Fort Cornwallis: 15-minute walk


Transportation Options:
  • Rapid Penang Bus Stop: Adjacent to the hotel

  • Local taxi services: Readily available

  • Grab ride-sharing: Convenient and affordable (We used Grab with ease!)


Local Recommendations

Location
9.5
Ideally situated, offering easy access to key attractions, shopping, and transport links, while maintaining a sense of tranquility away from the city bustle.
Design & Aesthetics
9.5
Contemporary elegance blended with thoughtful design touches throughout; spaces feel bright, welcoming, and distinctly luxurious.
Pool, Spa & Gym
8.5
The pool and gym are modern and well-maintained, providing excellent fitness and leisure options, though the spa offering is more limited than some competitors.
Guest Rooms
9
Rooms are spacious, well-appointed, and designed for comfort, featuring high-quality bedding and thoughtful amenities that enhance the stay.
Food & Beverage Outlets
8.5
Dining options are strong, with a variety of in-house outlets serving quality cuisine, though some selections may feel limited for longer stays.
Breakfast
8.5
Premium breakfast experience, complemented by attentive service, providing a satisfying start to the day even if variety is slightly restrained.
Service Standard
9.5
Staff are consistently professional, friendly, and attentive, anticipating needs with a level of service that elevates the overall stay.
Value for Money
9
Pricing reflects the high standards, location, and service on offer, delivering strong value for a premium city or resort stay.
Overall Score
9.2
A refined, polished experience that balances luxury, comfort, and service, leaving a memorable impression for discerning guests.

Final Thoughts

Overall Experience:

The Eastern & Oriental Hotel offers an unparalleled journey through Penang’s history. It successfully preserves the elegance of a bygone era while providing modern comfort and exceptional service.

Recommendation:

Highly recommended for travellers seeking a historic, luxurious experience. Ideal for history buffs, couples, and those wanting to immerse themselves in Penang’s rich cultural tapestry. You can consider this one for the bucket-list!

Eastern & Oriental
Eastern & Oriental
Penang Street Art

Eastern and Oriental Hotel
⭐⭐⭐⭐⭐

📍 10 Lebuh Farquhar, Georgetown. Penang
📞 +60 4 222 2000
🌐 Eastern & Oriental Website
🛎 Book Online

Room Count: 232 suites and rooms
Price Range: MYR 600 – 1,800+ per night (seasonal)
Airport Transfer: Approx. 30-minute taxi from Penang International Airport

Photo Credit: Eastern & Oriental Hotel

Editorial Independence Statement

Editorial integrity is at the heart of every hotel review we publish. The vast majority of our hotel stays are personally paid for by our authors, ensuring we experience the property exactly as a regular guest would.

On occasion, we participate in industry familiarisation stays or sponsored educational events—always with the clear understanding that our assessments remain entirely independent and candid.

Even when travel or accommodation is hosted, we retain complete autonomy over our editorial content. Reviews are our opinion only and are never influenced by sponsorship, incentives, or outside partnerships. Our commitment is to provide honest, unbiased insights and thoughtful critique for the benefit of our readers, helping every traveller make informed decisions with genuine confidence.

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